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PRIVACY POLICY
This Privacy Policy sets out how Qontinenta LLC (“Qontinenta”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data you provide to us. We are committed to safeguarding your privacy and handling your data in a fair, transparent, and lawful manner.
By using our website or booking travel services with us, you consent to the data practices described in this policy.
By using our website or booking travel services with us, you consent to the data practices described in this policy.
1. WHAT INFORMATION WE COLLECT
We collect the following categories of personal information:
a) Information You Provide Directly
b) Automatically Collected Information
a) Information You Provide Directly
- Full name, contact details, date of birth
- Passport or ID information (where required for booking)
- Payment details (processed securely; we do not store card data)
- Travel preferences, rooming, dietary needs, special requests
- Emergency contact information
b) Automatically Collected Information
- IP address, browser type, and device information
- Browsing activity on our website (via cookies and analytics tools)
- Booking reference data
- Date/time of access and pages visited
2. USE OF YOUR INFORMATION
We use your personal data to:
- Process travel bookings and inquiries
- Fulfill your reservations with third-party suppliers
- Communicate with you before, during, and after your trip
- Provide customer service and support
- Comply with legal and regulatory obligations
- Improve our website and services
- Send you relevant updates and marketing communications (only with consent)
3. SHARING YOUR INFORMATION
We only share your data when necessary to fulfill your travel services or comply with the law. This includes:
We do not sell your personal data to any third parties.
- Destination management companies (DMCs)
- Airlines, hotels, ground handlers, and local suppliers
- Payment processors (e.g., Stripe)
- Regulatory or law enforcement agencies, when required
We do not sell your personal data to any third parties.
4. SPECIAL CATEGORY DATA
We may collect special categories of data when required for your travel arrangements:
If you choose not to disclose such data or refuse consent, we may not be able to provide certain services or guarantee your safety and comfort during travel.
- Health or mobility data: If you disclose medical or accessibility needs, we process this with your explicit consent to ensure your safety during travel.
- Religious or dietary preferences: If these inform your travel choices, we may collect and share this information with relevant suppliers to accommodate your needs.
If you choose not to disclose such data or refuse consent, we may not be able to provide certain services or guarantee your safety and comfort during travel.
5. LEGAL BASIS FOR PROCESSING
We process your data based on the following legal grounds:
- Contract: To perform the services you request (e.g. booking a trip)
- Consent: Where applicable, for marketing or processing sensitive data
- Legal obligation: To comply with applicable laws and regulations
- Legitimate interest: For internal business operations and improvement
6. HOW WE PROTECT YOUR DATA
We apply appropriate security measures to protect your data from unauthorized access, disclosure, alteration, or loss. These include:
- Secure SSL encryption
- Restricted access to staff on a need-to-know basis
- PCI-compliant payment platforms
- Regular audits and data handling reviews
7. DATA RETENTION
We retain your data only as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymize it.
8. YOUR RIGHTS
You may have the right to:
- Access a copy of your personal data
- Request correction of inaccurate data
- Request deletion or restriction of processing
- Object to processing based on legitimate interest
- Withdraw consent (where applicable)
- Lodge a complaint with a data protection authority
9. IF YOU FAIL TO PROVIDE PERSONAL DATA
If you do not provide data required by law or contract (such as name, passport details, or health disclosures for specific travel arrangements), we may be unable to fulfill your booking or may be required to cancel services.
10. INFORMATION ABOUT OTHER INDIVIDUALS
If you provide information on behalf of other travelers (e.g. family or group members), you confirm you have their consent and have informed them about this Privacy Policy. We will use their data only for the purpose of delivering travel services.
11. COOKIES AND WEBSITE TRACKING
Our website uses cookies and tracking technologies to enhance user experience and collect statistical information about usage. You may manage your cookie preferences through your browser settings.
12. THIRD-PARTY WEBSITES
Our website may contain links to external sites. We are not responsible for the content or privacy practices of those third-party websites. We recommend reviewing their policies separately.
13. INTERNATIONAL DATA TRANSFER
We may transfer your personal data to suppliers or service providers in countries outside your place of residence (including outside the U.S. or EU) as necessary to deliver your travel services. We ensure such transfers are made securely and lawfully.
14. AMENDMENTS TO THIS POLICY
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of the website or services after changes constitutes your acceptance.
14. GOVERNING LAW & DISPUTE RESOLUTION
These Terms are governed by the laws of the State of Florida, USA. Disputes shall be resolved in the courts of Miami-Dade County.
Before pursuing legal action, both parties agree to attempt resolution through mediation within 30 days of written notice of dispute.
Before pursuing legal action, both parties agree to attempt resolution through mediation within 30 days of written notice of dispute.
15. CONTACT INFORMATION